FREE COPY CIGA GUARANTEE

CIGA – Cavity Insulation Guarantee Agency

When your contractors installed your Wall Cavity Insulation, a formal part of the process by your contractor was to register your installation with CIGA or another guarantee agency who should have produced a guarantee certificate and sent this to you.

This was important for the contractors especially for those customers who had the installation done under a Green Deal, as this process was needed to be completed before the contractor could draw down their payment for the installation.

We do hear more and more from customers that the installation was not registered with CIGA. This could have happened because the scheme funding for your area or the product was expired and so whether the contractor registered your installation or not, they may not be paid, and because there was no financial benefit for the contractor, they didn’t complete the registration. This can affect the claim and ultimately shows a sign of disregard by the contractor which by all accounts may show a sign of the quality of work carried out. It is best to check as soon as possible and obtain a copy of your guarantee whether you have faults or not.

OBTAINING A COPY OF YOUR GUARANTEE CERTIFICATE

Get a copy of your CIGA file and guarantee FREE OF CHARGE

If your Cavity Wall Insulation is found to have faults that a legal claim might progress under your instructions, your panel solicitor representing your matter will almost certainly require a copy of your guarantee certificate attached to your file before matters can progress. Obtaining a copy from any agency including CIGA who issued approximately 6 million guarantees should be a very simple process and under a Subject Access Request which is free of charge.

A Subject Access Request is a formal request made in writing or verbally and is governed by the Data Protection Act, and CIGA have a legal obligation under the Act to provide a copy of ALL the information they hold on you and your property by law.

The Information Commissioner states you can make a Subject Access Request by telephone or in writing. https://ico.org.uk/your-data-matters/your-right-to-data-portability/

We would suggest sending the request via email or printed letter by recorded delivery, so you can track safe delivery, and once they have your email or recorded delivery request, telephone them and ensure it is underway.

Telephone CIGA directly and inform them you are making a Subject Access Request under the Data Protection Act and wish them to provide a copy of ALL information they hold about you and your property including a copy of your CIGA guarantee certificate which can be sent to you via email or be posted out to you.

CIGA will ask for your full name and address and confirm the property is registered and because this is a formal request under the Data Protection Act, they should request 1) Proof of ID and 2) Proof of address. If you send a written letter or email, it is wise to attach a copy of your Photo ID and Proof of Address dated in the last 3 months.

You do not have to disclose the reason for your request if you do not wish to do so; there is no reason why your request should not be actioned within the statutory period of 30 days. You need this for your house paperwork files and will also need a copy should you decide to sell your property.

If the installation was done prior to your purchase of the house, when you made the purchase, you purchased all rights to the guarantee and any claims made against it. You may need to give CIGA your details to update their records.

You can also write to CIGA and also be able to make a request by email or telephone. Keep a full copy and notes of who you speak to and date and times for your own record.

 

Email: info@ciga.co.uk

Telephone: 01525 85 33 00

Postal Address: 

CIGA – CIGA House,
3 Vimy Court, Vimy Road
Leighton Buzzard
Bedfordshire.
LU7 1FG

Website: https://ciga.co.uk/

It is a good idea to visit the CIGA website and have a good read through and make yourself aware of who CIGA are and their role.

CIGA PRIVACY POLICY

https://ciga.co.uk/privacy-notice/

Cavity Insulation Guarantee Agency’s registered office is at CIGA House, 3 Vimy Court, Vimy Road, Leighton Buzzard, Bedfordshire, LU7 1FG and we are a company registered in England and Wales under company number 03044131. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZA079277, and act as the data controller. Our Appointed Person for the organisation is Amanda Rees, and we can be contacted at CIGA House, 3 Vimy Court, Vimy Road, Leighton Buzzard, Bedfordshire, LU7 1FG.

SAMPLE CIGA GUARANTEE

Most guarantee certificates will state the date of installation; confirm what materials were used for the insulation and some other useful information.

 

 

 

 

Other Guarantee Schemes

 

12 Million homes have been installed with retro-fit cavity wall insulation. Some houses because of their structure require a specialist installer and should be backed by a different guarantee agency.

 

We have compiled a list of all of these guarantee agencies to assist you.

 

 

 

Issuing Body	Cavity Insulation Guarantee Agency (CIGA)
Guarantee Name	CIGA Party Wall Insulation Guarantee
Version	Version 5.0
Valid for	Party Cavity Wall Insulation
Date Assessed	14 January 2015
Address	CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG
Contact Details	Phone: 01525 853300 Email: info@ciga.co.uk
Website	http://www.ciga.co.uk/
Ofgem Code	CPWCIG14

 

Issuing Body	Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) in conjunction with Consumer Protection Insurance Ltd and Enterprise Insurance Pie.
Guarantee Name	Enterprise ECO Guarantee
Version	Vl
Valid for	Cavity Wall Insulation (standard) Solid Wall Insulation
Date Assessed	28 May 2013
Address	West One 114 Wellington Street Leeds, West Yorkshire LSl lBA
Contact Details	Phone: 0844 324 5242 Email: info@hiesscheme.org.uk
Website	http://www.hiesscheme.org.uk
Ofgem Code	EEGHIE08

 

Issuing Body	REIGA Energy Conservation Limited
Guarantee Name	REIGA Guarantee
Version	Version 1
Valid for	Cavity wall insulation installations (standard) Hard to treat cavity wall insulation installations, as follows: 1.     where the cavity is less than 50mm wide; 2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building; 3.     in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height: 4.     where a chartered surveyor has reported the cavity wall is not suitable to insulate with standard materials or techniques (partial fill only).
Date Assessed	06 June 2014
Address	66 Victoria Road Burgess Hill West Sussex RH15 9LH
Contact Details	Phone: 01273 245513
Website	www.reigaec.org.uk
Ofgem Code	REIEIC13

 

Issuing Body	Warranty Services Ltd on behalf of Guarantee Protection Insurance Limited
Guarantee Name	Kinnell Green Deal Guarantee
Note	This guarantee will only be issued for projects with combined funding from ECO and Green Deal
Version	V4
Valid for	Cavity wall insulation installations (standard) Park Home External Wall Insulation Systems Solid wall insulation installations (including non-traditional construction types)
Date Assessed	5 November 2013 (Updated: 16 Dec 2013]
Address	37 Carrick Street Ayr KA7 lNS
Contact Details	Phone: 01292 268020
Website	www.kinnell-holdings.co.uk/qreen-deal
Ofgem Code	KGDGPl12

 

Update: This guarantee is no longer available from 26 February 2015
Issuing Body	Independent Warranty in conjunction with Elite Insurance Company Limited
Guarantee Name	IWA ECO Guarantee
Version	Version 3
Valid for
Date Assessed	22 July 2013 (Updated 31 March 2014; 26 February 2015
Available Until	25 February 2015 [Guarantee no longer offered after this date]
Address	20 Billing Road Northampton NN1 5AW
Contact Details	Phone:: 01604 604511 E-mail: sarah@iwa.biz
Website	www.iwa.biz
Ofgem Code	IWAE!Cll

 

Issuing Body	Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd.
Guarantee Name	Jelf Insurance Partnership ECO Guarantee
Version	Version 1
Valid for	Cavity wall insulation installations (standard) Hard to treat cavity wall insulation installations, as follows: 1.     where the cavity is less than 50mm wide; 2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to severe or very severe exposure to wind driven rain or risk of water penetration; 3.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf; 4.     in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height; 5.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building.
Date Assessed	27 June 2013
Address	Partnership House Priory Park East Hull HU4 7DY
Contact Details	Phone: 01482 388597
Website	www.insurance-partnership.com
Ofgem Code	JIPGPI10

 

Issuing Body	Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd.
Guarantee Name	BUFCA ECO BASF Walltite CV 100 Guarantee
Version	Version 2
Valid for	Cavity wall insulation installations (standard) Hard to treat cavity wall insulation installations, as follows: 1.     where the cavity is less than 50mm wide; 2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to (a) severe or very severe exposure to wind driven rain or risk of water penetration, including flood risk areas, or (b) failed wall ties; 3.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf (including where these walls have stone wall ties); 4.     in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height; 5.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building.
Date Assessed	29 May 2013 [Updated 28 Nov 2013]
Address	Partnership House Priory Park East Hull HU4 7DY
Contact Details	Phone: 01482 388597
Website	www.bufcawarranty.co.uk
Ofgem Code	BBWGPI09

 

Issuing Body	Consumer Protection Insurance Ltd (CPI) in conjunction with Enterprise Insurance Pie.
Guarantee Name	Enterprise ECO Guarantee
Version	V1
Valid for	Cavity Wall Insulation (standard) Solid Wall Insulation
Date Assessed	28 May 2013
Address	Astley House 29 Queens Road Chorley, Lanes PR7 lJU
Contact Details	Phone: 0845 634 3771 Email: info@cpiltd.org.uk
Website	http://www.cpiltd.org.uk
Ofgem Code	EEGCPI07

 

Issuing Body	The Green Deal & Eco Guarantee Company in conjunction with Enterprise Insurance Pie.
Guarantee Name	Enterprise ECO Guarantee
Version	Vl
Valid for	Cavity Wall Insulation (standard) Park Home External Wall Insulation Systerms Solid Wall Insulation (including non-traditional construction types)
Date Assessed	28 May 2013 [Updated: 02 Feb 2015; 02 March 2015]
Address	Centurion House Leyland Business Park Centurion Way Leyland, Lancashire PR25 3GR
Contact Details	Phone: 08453 400 523 Email: info@gdgc.co.uk
Website	http://www.cpiltd.org.uk
Ofgem Code	EEGGDG06

 

Issuing Body	Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd.
Guarantee Name	BUJFCA ECO Technitherm Guarantee
Version	Version 5
Valid for	Cavity wall insulation installations (standard) Hybrid wall insulation installations Hard to treat cavity wall insulation installations, as follows: 1.     where the cavity is less than 50mm wide; 2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to (a) severe or very severe exposure to wind driven rain or risk of water penetration, including flood risk areas, (b) a missing or defective damp­proof course, or (c) failed wall ties; 3.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf arnd block or brick inner leaf, (including where these walls have stone wall ties); 4.     in a building with 3 or more storeys where each storey has cavity walls; 5.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building
Date Assessed	05 April 2013 [Additional categories: 03 May 2013; 29 May 2013, 17 June 2013; 19 July 2013; 28 May 2014; 25 June 2014; 16 Oct 2014]
Address	Partnership House Priory Park East Hull HU4 7DY
Contact Details	Phone: 01482 388597
Website	www.bufcawarranty.co.uk
Ofgem Code	BTGGPI05

 

Issuing Body	Cavity Insulation Guarantee Agency (CIGA)
Guarantee Name	CIGA HTT Guarantee
Version	Version 1.0
Valid for	Hard to treat cavity wall insulation installations, as follows: where the cavity is less than 50mm wide (including partial fill); 1.     in a building with 3 or more storeys where each storey has cavity walls; 2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building; 3.     where a chartered surveyor has reported the cavity wall is not suitable to insulate with standard materials or techniques (Including partial fill); 4.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf.
Date Assessed	27 March 2013 [Additional categories: 16 Jul 2013; 12 Nov 2013]
Address	CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG
Contact Details	Phone: 01525 853300 info@ciga.co.uk
Website	http://www.ciga.co.uk/
Ofgem Code	CHGCIG04

 

Issuing Body	Warranty Services Ltd on behalf of Guarantee Protection Insurance Limited
Guarantee Name	Kinnell ECO Guarantee
Version	V4
Valid for	Cavity wall insulation installations (standard) Park Home External Wall Insulation Systems Solid wall insulation installations (including non-traditional construction types)
Date Assessed	21 March 2013 (Updated: 24 July 2013; 16 Dec 2013]
Address	37 Carrick Street Ayr KA7 lNS
Contact Details	Phone: 01292 268020
Website	www.kinnelleco.co.uk
Ofgem Code	KEGGPI03

 

Issuing Body	Cavity Insulation Guarantee Agency (CIGA)
Guarantee Name	CIGA 25 Year Guarantee
Version	Version 3.0
Valid for	Cavity wall insulation installations (standard)
Date Assessed	20 March 2013
Address	CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG
Contact Details	Phone: 01525 853300 info@ciga.co.uk
Website	http://www.ciga.co.uk/
Ofgem Code	CYGCIG02

 

Issuing Body	Solid Wall Insulation G11Jarantee Agency (SWIGA}
Guarantee Name	SWIGA Solid Wall Guarantee
Version	Version 1.1
Valid for	Solid wall insulation installations (including non-traditiornal construction types)
Date Assessed	19 March 2013 (Updated 04 Dec 2013]
Address	CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG
Contact Details	Phone: 01525 853300 E-mail: info@swiga.co. uk
Website	http://www.swiga.co.uk
Ofgem Code	SSWSWI01