CIGA – Cavity Insulation Guarantee Agency
When your contractors installed your Wall Cavity Insulation, a formal part of the process by your contractor was to register your installation with CIGA who should have produced a guarantee certificate and sent this to you.
This was important for the contractors especially for those customers who had the installation done under the Green Deal, as this process was needed to be completed before the contractor could draw down their payment for the installation.
We do hear from some customers that the installation was not registered with CIGA. This could have happened because the scheme funding for your area or the product was expired and so whether the contractor registered your installation or not, they may not be paid, and because there was no financial benefit for the contractor, they didn’t complete the registration. This can affect the claim and ultimately shows a sign of disregard by the contractor which by all accounts may show a sign of the quality of work carried out. It is best to check as soon as possible and obtain a copy of your guarantee whether you have faults or not.
OBTAINING A COPY OF YOUR GUARANTEE CERTIFICATE
If your Cavity Wall Insulation is found to have faults that a claim will progress under your instructions, your panel solicitor representing your matter will require a copy of this certificate attached to your file before matters can progress. Obtaining a copy from CIGA is a very simple process and usually free of charge.
Telephone CIGA directly and request a copy of your CIGA guarantee certificate be posted out to you. CIGA will ask for your full name and address and confirm the property is registered and send a copy out to you in the post. You do not have to disclose the reason for your request if you do not wish to do so; there is no reason why you should not be provided with a copy on request. You need this for your house paperwork files and will also need a copy should you decide to sell your property.
If the installation was done prior to your purchase of the house, when you made the purchase, you purchased all rights to the guarantee and any claims made against it. You may need to give CIGA your details to update their records.
You can also write to CIGA and may also be able to make a request by email.
Email:info@ciga.co.uk
Postal Address: The Cavity Insulation Guarantee Agency
CIGA House,
3 Vimy Court, Vimy Road
Leighton Buzzard
Bedfordshire.
LU7 1FG
Website: https://ciga.co.uk/
It is a good idea to visit the CIGA website and have a good read through and make yourself aware of who CIGA are and their role.
SAMPLE CIGA GUARANTEE
Most guarantee certificates will state the date of installation; confirm what materials were used for the insulation and some other useful information.
| Issuing Body | Cavity Insulation Guarantee Agency (CIGA) |
| Guarantee Name | CIGA Party Wall Insulation Guarantee |
| Version | Version 5.0 |
| Valid for | Party Cavity Wall Insulation |
| Date Assessed | 14 January 2015 |
| Address |
CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG |
| Contact Details |
Phone: 01525 853300 Email: info@ciga.co.uk |
| Website | http://www.ciga.co.uk/ |
| Ofgem Code | CPWCIG14 |
| Issuing Body | Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) in conjunction with Consumer Protection Insurance Ltd and Enterprise Insurance Pie. |
| Guarantee Name | Enterprise ECO Guarantee |
| Version | Vl |
| Valid for |
Cavity Wall Insulation (standard) Solid Wall Insulation |
| Date Assessed | 28 May 2013 |
| Address |
West One 114 Wellington Street Leeds, West Yorkshire LSl lBA |
| Contact Details |
Phone: 0844 324 5242 Email: info@hiesscheme.org.uk |
| Website | http://www.hiesscheme.org.uk |
| Ofgem Code | EEGHIE08 |
| Issuing Body | REIGA Energy Conservation Limited |
| Guarantee Name | REIGA Guarantee |
| Version | Version 1 |
| Valid for |
Cavity wall insulation installations (standard) Hard to treat cavity wall insulation installations, as follows: 1. where the cavity is less than 50mm wide; 2. where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building; 3. in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height: 4. where a chartered surveyor has reported the cavity wall is not suitable to insulate with standard materials or techniques (partial fill only). |
| Date Assessed | 06 June 2014 |
| Address |
66 Victoria Road Burgess Hill West Sussex RH15 9LH |
| Contact Details | Phone: 01273 245513 |
| Website | www.reigaec.org.uk |
| Ofgem Code | REIEIC13 |
| Issuing Body | Warranty Services Ltd on behalf of Guarantee Protection Insurance Limited |
| Guarantee Name | Kinnell Green Deal Guarantee |
| Note | This guarantee will only be issued for projects with combined funding from ECO and Green Deal |
| Version | V4 |
| Valid for |
Cavity wall insulation installations (standard) Park Home External Wall Insulation Systems Solid wall insulation installations (including non-traditional construction types) |
| Date Assessed | 5 November 2013 (Updated: 16 Dec 2013] |
| Address |
37 Carrick Street Ayr KA7 lNS |
| Contact Details | Phone: 01292 268020 |
| Website | www.kinnell-holdings.co.uk/qreen-deal |
| Ofgem Code | KGDGPl12 |
| Update: This guarantee is no longer available from 26 February 2015 | |
| Issuing Body | Independent Warranty in conjunction with Elite Insurance Company Limited |
| Guarantee Name | IWA ECO Guarantee |
| Version | Version 3 |
| Valid for | |
| Date Assessed | 22 July 2013 (Updated 31 March 2014; 26 February 2015 |
| Available Until | 25 February 2015 [Guarantee no longer offered after this date] |
| Address |
20 Billing Road Northampton NN1 5AW |
| Contact Details |
Phone:: 01604 604511 E-mail: sarah@iwa.biz |
| Website | www.iwa.biz |
| Ofgem Code | IWAE!Cll |
| Issuing Body | Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd. |
| Guarantee Name | Jelf Insurance Partnership ECO Guarantee |
| Version | Version 1 |
| Valid for |
Cavity wall insulation installations (standard) Hard to treat cavity wall insulation installations, as follows: 1. where the cavity is less than 50mm wide; 2. where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to severe or very severe exposure to wind driven rain or risk of water penetration; 3. in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf; 4. in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height; 5. where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building. |
| Date Assessed | 27 June 2013 |
| Address |
Partnership House Priory Park East Hull HU4 7DY |
| Contact Details | Phone: 01482 388597 |
| Website | www.insurance-partnership.com |
| Ofgem Code | JIPGPI10 |
| Issuing Body | Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd. |
| Guarantee Name | BUFCA ECO BASF Walltite CV 100 Guarantee |
| Version | Version 2 |
| Valid for |
Cavity wall insulation installations (standard) Hard to treat cavity wall insulation installations, as follows: 1. where the cavity is less than 50mm wide; 2. where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to (a) severe or very severe exposure to wind driven rain or risk of water penetration, including flood risk areas, or (b) failed wall ties; 3. in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf (including where these walls have stone wall ties); 4. in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height; 5. where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building. |
| Date Assessed | 29 May 2013 [Updated 28 Nov 2013] |
| Address |
Partnership House Priory Park East Hull HU4 7DY |
| Contact Details | Phone: 01482 388597 |
| Website | www.bufcawarranty.co.uk |
| Ofgem Code | BBWGPI09 |
| Issuing Body | Consumer Protection Insurance Ltd (CPI) in conjunction with Enterprise Insurance Pie. |
| Guarantee Name | Enterprise ECO Guarantee |
| Version | V1 |
| Valid for |
Cavity Wall Insulation (standard) Solid Wall Insulation |
| Date Assessed | 28 May 2013 |
| Address |
Astley House 29 Queens Road Chorley, Lanes PR7 lJU |
| Contact Details |
Phone: 0845 634 3771 Email: info@cpiltd.org.uk |
| Website | http://www.cpiltd.org.uk |
| Ofgem Code | EEGCPI07 |
| Issuing Body | The Green Deal & Eco Guarantee Company in conjunction with Enterprise Insurance Pie. |
| Guarantee Name | Enterprise ECO Guarantee |
| Version | Vl |
| Valid for |
Cavity Wall Insulation (standard) Park Home External Wall Insulation Systerms Solid Wall Insulation (including non-traditional construction types) |
| Date Assessed | 28 May 2013 [Updated: 02 Feb 2015; 02 March 2015] |
| Address |
Centurion House Leyland Business Park Centurion Way Leyland, Lancashire PR25 3GR |
| Contact Details |
Phone: 08453 400 523 Email: info@gdgc.co.uk |
| Website | http://www.cpiltd.org.uk |
| Ofgem Code | EEGGDG06 |
| Issuing Body | Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd. |
| Guarantee Name | BUJFCA ECO Technitherm Guarantee |
| Version | Version 5 |
| Valid for |
Cavity wall insulation installations (standard) Hybrid wall insulation installations Hard to treat cavity wall insulation installations, as follows: 1. where the cavity is less than 50mm wide; 2. where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to (a) severe or very severe exposure to wind driven rain or risk of water penetration, including flood risk areas, (b) a missing or defective dampproof course, or (c) failed wall ties; 3. in uneven cavities in walls constructed of natural stone or from natural stone outer leaf arnd block or brick inner leaf, (including where these walls have stone wall ties); 4. in a building with 3 or more storeys where each storey has cavity walls; 5. where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building |
| Date Assessed | 05 April 2013 [Additional categories: 03 May 2013; 29 May 2013, 17 June 2013; 19 July 2013; 28 May 2014; 25 June 2014; 16 Oct 2014] |
| Address |
Partnership House Priory Park East Hull HU4 7DY |
| Contact Details | Phone: 01482 388597 |
| Website | www.bufcawarranty.co.uk |
| Ofgem Code | BTGGPI05 |
| Issuing Body | Cavity Insulation Guarantee Agency (CIGA) |
| Guarantee Name | CIGA HTT Guarantee |
| Version | Version 1.0 |
| Valid for |
Hard to treat cavity wall insulation installations, as follows: where the cavity is less than 50mm wide (including partial fill); 1. in a building with 3 or more storeys where each storey has cavity walls; 2. where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building; 3. where a chartered surveyor has reported the cavity wall is not suitable to insulate with standard materials or techniques (Including partial fill); 4. in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf. |
| Date Assessed | 27 March 2013 [Additional categories: 16 Jul 2013; 12 Nov 2013] |
| Address |
CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG |
| Contact Details |
Phone: 01525 853300 info@ciga.co.uk |
| Website | http://www.ciga.co.uk/ |
| Ofgem Code | CHGCIG04 |
| Issuing Body | Warranty Services Ltd on behalf of Guarantee Protection Insurance Limited |
| Guarantee Name | Kinnell ECO Guarantee |
| Version | V4 |
| Valid for |
Cavity wall insulation installations (standard) Park Home External Wall Insulation Systems Solid wall insulation installations (including non-traditional construction types) |
| Date Assessed | 21 March 2013 (Updated: 24 July 2013; 16 Dec 2013] |
| Address |
37 Carrick Street Ayr KA7 lNS |
| Contact Details | Phone: 01292 268020 |
| Website | www.kinnelleco.co.uk |
| Ofgem Code | KEGGPI03 |
| Issuing Body | Cavity Insulation Guarantee Agency (CIGA) |
| Guarantee Name | CIGA 25 Year Guarantee |
| Version | Version 3.0 |
| Valid for | Cavity wall insulation installations (standard) |
| Date Assessed | 20 March 2013 |
| Address |
CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG |
| Contact Details |
Phone: 01525 853300 info@ciga.co.uk |
| Website | http://www.ciga.co.uk/ |
| Ofgem Code | CYGCIG02 |
| Issuing Body | Solid Wall Insulation G11Jarantee Agency (SWIGA} |
| Guarantee Name | SWIGA Solid Wall Guarantee |
| Version | Version 1.1 |
| Valid for |
Solid wall insulation installations (including non-traditiornal construction types) |
| Date Assessed | 19 March 2013 (Updated 04 Dec 2013] |
| Address |
CIGA House, 3 Vimy Court, Vimy Road Leighton Buzzard Bedfordshire, LU7 lFG |
| Contact Details |
Phone: 01525 853300 E-mail: info@swiga.co. uk |
| Website | http://www.swiga.co.uk |
| Ofgem Code | SSWSWI01 |
