CIGA now charge £25.00 for a copy of your guarantee certificate
CIGA is the main guarantee issuing body for Cavity Wall Insulation, having issued around 6 million guarantees out of the estimated 12 million homes that have been installed with Cavity Wall Insulation.
In most cases when something goes wrong or you need a copy of guarantee for something like selling your house, you will be directed to them for a copy of a CIGA guarantee certificate if you don’t have one. This is a vital document in processing a claim for failed cavity wall insulation.
In 2016 you could request a copy of your certificate free of charge.
In 2017 CIGA started to charge £10 for a copy of your guarantee certificate. A good money earner if all 6 million guarantee holders all requested a copy, this would generate £60 MILLION pounds income for CIGA.
At £25.00 per certificate this would generate an income to CIGA of £150 MILLION POUNDS.
Interestingly, it is easy for CIGA to email a copy of the guarantee, and apart from a little staff time, it wouldn’t cost them anything to provide it to you this way.
Don’t want to pay £25.00 ? – Read More Below
DATA SUBJECT ACCESS REQUEST – DATA PROTECTION ACT – SECTION 7
If you send a written request to CIGA like the template we have drafted below, the maximum fee CIGA can charge is £10.00 – this is called the ‘maximum statutory fee’ that can be charged for a copy of ALL information CIGA hold on you including a copy of your CIGA guarantee certificate.
DSAR – This is a legal request under the Data Protection Act and failure by CIGA to provide the full release of information within 40 days maximum is a breach of their regulatory requirement and you can make a formal complaint to the Information Commissioners Office. CIGA could be warned or even heavily fined for failing to provide adequate and timely responses to requests for information, so don’t be afraid to use this request process and let CIGA know you have the Information Commissioners Office and the Data Protection Act FULLY on your side!
You can read more from the Information Commissioners website and Section 7 by clicking HERE
Below is a link to all the guarantee agencies, what kind of Cavity Wall Insulation they specialised in and guaranteed and also their contact information and websites to read more information:
SAMPLE DATA SUBJECT ACCESS REQUEST LETTER >>
The Cavity Insulation Guarantee Agency
3 Vimy Court, Vimy Road
[DATE OF REQUEST]
Dear Cavity Insulation Guarantee Agency
DATA SUBJECT ACCESS REQUEST – DATA PROTECTION ACT 1998
I am writing to request information pursuant to section 7 of the Data Protection Act 1998.
I am sending this DSAR request for the following information which I request pursuant to the Data Protection Act under a Data Subject Access Request:
- A copy of my CIGA guarantee certificate
- A copy of all electronic and paper notes you hold in relation to me and my property.
- A copy of all installer paperwork submitted to CIGA
- A copy of all manual intervention notes you hold on your system
- A copy of the installers registration with CIGA and details of their insurer at the time of install if the installer is no longer trading
- Any and all other data you hold on my address.
While we understand the Act allows 40 days for the provision of the information, I would be extremely grateful if this matter could be dealt with as quickly as possible.
We remind you that this request is made subject to Section 7 of the Data Protection Act and remind you of your legal obligations under the Act. Failure to respond in full with the requested information could result in a formal complaint being made to the Information Commissions Office without further notice to you.
I enclose the statutory fee of £10.00 to cover all accounts.