FREE COPY CIGA GUARANTEE

CIGA – Cavity Insulation Guarantee Agency

When your contractors installed your Wall Cavity Insulation, a formal part of the process by your contractor was to register your installation with CIGA or another guarantee agency who should have produced a guarantee certificate and sent this to you.

This was important for the contractors especially for those customers who had the installation done under a Green Deal, as this process was needed to be completed before the contractor could draw down their payment for the installation.

We do hear more and more from customers that the installation was not registered with CIGA. This could have happened because the scheme funding for your area or the product was expired and so whether the contractor registered your installation or not, they may not be paid, and because there was no financial benefit for the contractor, they didn’t complete the registration. This can affect the claim and ultimately shows a sign of disregard by the contractor which by all accounts may show a sign of the quality of work carried out. It is best to check as soon as possible and obtain a copy of your guarantee whether you have faults or not.

OBTAINING A COPY OF YOUR GUARANTEE CERTIFICATE

Get a copy of your CIGA file and guarantee FREE OF CHARGE

If your Cavity Wall Insulation is found to have faults that a legal claim might progress under your instructions, your panel solicitor representing your matter will almost certainly require a copy of your guarantee certificate attached to your file before matters can progress. Obtaining a copy from any agency including CIGA who issued approximately 6 million guarantees should be a very simple process and under a Subject Access Request which is free of charge.

A Subject Access Request is a formal request made in writing or verbally and is governed by the Data Protection Act, and CIGA have a legal obligation under the Act to provide a copy of ALL the information they hold on you and your property by law.

The Information Commissioner states you can make a Subject Access Request by telephone or in writing. https://ico.org.uk/your-data-matters/your-right-to-data-portability/

We would suggest sending the request via email or printed letter by recorded delivery, so you can track safe delivery, and once they have your email or recorded delivery request, telephone them and ensure it is underway.

Telephone CIGA directly and inform them you are making a Subject Access Request under the Data Protection Act and wish them to provide a copy of ALL information they hold about you and your property including a copy of your CIGA guarantee certificate which can be sent to you via email or be posted out to you.

CIGA will ask for your full name and address and confirm the property is registered and because this is a formal request under the Data Protection Act, they should request 1) Proof of ID and 2) Proof of address. If you send a written letter or email, it is wise to attach a copy of your Photo ID and Proof of Address dated in the last 3 months.

You do not have to disclose the reason for your request if you do not wish to do so; there is no reason why your request should not be actioned within the statutory period of 30 days. You need this for your house paperwork files and will also need a copy should you decide to sell your property.

If the installation was done prior to your purchase of the house, when you made the purchase, you purchased all rights to the guarantee and any claims made against it. You may need to give CIGA your details to update their records.

You can also write to CIGA and also be able to make a request by email or telephone. Keep a full copy and notes of who you speak to and date and times for your own record.

 

Email: info@ciga.co.uk

Telephone: 01525 85 33 00

Postal Address: 

CIGA – CIGA House,
3 Vimy Court, Vimy Road
Leighton Buzzard
Bedfordshire.
LU7 1FG

Website: https://ciga.co.uk/

It is a good idea to visit the CIGA website and have a good read through and make yourself aware of who CIGA are and their role.

CIGA PRIVACY POLICY

https://ciga.co.uk/privacy-notice/

Cavity Insulation Guarantee Agency’s registered office is at CIGA House, 3 Vimy Court, Vimy Road, Leighton Buzzard, Bedfordshire, LU7 1FG and we are a company registered in England and Wales under company number 03044131. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number ZA079277, and act as the data controller. Our Appointed Person for the organisation is Amanda Rees, and we can be contacted at CIGA House, 3 Vimy Court, Vimy Road, Leighton Buzzard, Bedfordshire, LU7 1FG.

SAMPLE CIGA GUARANTEE

Most guarantee certificates will state the date of installation; confirm what materials were used for the insulation and some other useful information.

 

 

 

 

Other Guarantee Schemes

 

12 Million homes have been installed with retro-fit cavity wall insulation. Some houses because of their structure require a specialist installer and should be backed by a different guarantee agency.

 

We have compiled a list of all of these guarantee agencies to assist you.

 

 

 

Issuing Body Cavity Insulation Guarantee Agency (CIGA)
Guarantee Name CIGA Party Wall Insulation Guarantee
Version Version 5.0
Valid for Party Cavity Wall Insulation
Date Assessed 14 January 2015
Address CIGA House,

3 Vimy Court, Vimy Road

Leighton Buzzard

Bedfordshire, LU7 lFG

Contact Details Phone: 01525 853300

Email: info@ciga.co.uk

Website http://www.ciga.co.uk/
Ofgem Code CPWCIG14

 

Issuing Body Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) in conjunction with Consumer Protection Insurance Ltd and Enterprise Insurance Pie.
Guarantee Name Enterprise ECO Guarantee
Version Vl
Valid for Cavity Wall Insulation (standard)

Solid Wall Insulation

Date Assessed 28 May 2013
Address West One

114 Wellington Street Leeds,

West Yorkshire

LSl lBA

Contact Details Phone: 0844 324 5242

Email: info@hiesscheme.org.uk

Website http://www.hiesscheme.org.uk
Ofgem Code EEGHIE08

 

Issuing Body REIGA Energy Conservation Limited
Guarantee Name REIGA Guarantee
Version Version 1
Valid for Cavity wall insulation installations (standard)

Hard to treat cavity wall insulation installations, as follows:

1.     where the cavity is less than 50mm wide;

2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building;

3.     in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height:

4.     where a chartered surveyor has reported the cavity wall is not suitable to insulate with standard materials or techniques (partial fill only).

Date Assessed 06 June 2014
Address 66 Victoria Road Burgess Hill

West Sussex

RH15 9LH

Contact Details Phone: 01273 245513
Website www.reigaec.org.uk
Ofgem Code REIEIC13

 

Issuing Body Warranty Services Ltd on behalf of Guarantee Protection Insurance Limited
Guarantee Name Kinnell Green Deal Guarantee
Note This guarantee will only be issued for projects with combined funding from ECO and Green Deal
Version V4
Valid for Cavity wall insulation installations (standard)

Park Home External Wall Insulation Systems

Solid wall insulation installations

(including non-traditional construction types)

Date Assessed 5 November 2013 (Updated: 16 Dec 2013]
Address 37 Carrick Street

Ayr

KA7 lNS

Contact Details Phone: 01292 268020
Website www.kinnell-holdings.co.uk/qreen-deal
Ofgem Code KGDGPl12

 

Update: This guarantee is no longer available from 26 February 2015
Issuing Body Independent Warranty in conjunction with Elite Insurance Company Limited
Guarantee Name IWA ECO Guarantee
Version Version 3
Valid for
Date Assessed 22 July 2013 (Updated 31 March 2014; 26 February 2015
Available Until 25 February 2015 [Guarantee no longer offered after this date]
Address 20 Billing Road

Northampton

NN1 5AW

Contact Details Phone:: 01604 604511

E-mail: sarah@iwa.biz

Website www.iwa.biz
Ofgem Code IWAE!Cll

 

Issuing Body Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd.
Guarantee Name Jelf Insurance Partnership ECO Guarantee
Version Version 1
Valid for Cavity wall insulation installations (standard)

Hard to treat cavity wall insulation installations, as follows:

1.     where the cavity is less than 50mm wide;

2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to severe or very severe exposure to wind driven rain or risk of water penetration;

3.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf;

4.     in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height;

5.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building.

Date Assessed 27 June 2013
Address Partnership House

Priory Park East

Hull

HU4 7DY

Contact Details Phone: 01482 388597
Website www.insurance-partnership.com
Ofgem Code JIPGPI10

 

Issuing Body Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd.
Guarantee Name BUFCA ECO BASF Walltite CV 100 Guarantee
Version Version 2
Valid for Cavity wall insulation installations (standard)

Hard to treat cavity wall insulation installations, as follows:

1.     where the cavity is less than 50mm wide;

2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to (a) severe or very severe exposure to wind driven rain or risk of water penetration, including flood risk areas, or (b) failed wall ties;

3.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf (including where these walls have stone wall ties);

4.     in a building with 3 or more storeys where each storey has cavity walls and where the building is not more than 12 metres in height;

5.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building.

Date Assessed 29 May 2013 [Updated 28 Nov 2013]
Address Partnership House

Priory Park East

Hull

HU4 7DY

Contact Details Phone: 01482 388597
Website www.bufcawarranty.co.uk
Ofgem Code BBWGPI09

 

Issuing Body Consumer Protection Insurance Ltd (CPI) in conjunction with Enterprise Insurance Pie.
Guarantee Name Enterprise ECO Guarantee
Version V1
Valid for Cavity Wall Insulation (standard)

Solid Wall Insulation

Date Assessed 28 May 2013
Address Astley House

29 Queens Road

Chorley, Lanes

PR7 lJU

Contact Details Phone: 0845 634 3771

Email: info@cpiltd.org.uk

Website http://www.cpiltd.org.uk
Ofgem Code EEGCPI07

 

Issuing Body The Green Deal & Eco Guarantee Company in conjunction with Enterprise Insurance Pie.
Guarantee Name Enterprise ECO Guarantee
Version Vl
Valid for Cavity Wall Insulation (standard)

Park Home External Wall Insulation Systerms

Solid Wall Insulation

(including non-traditional construction types)

Date Assessed 28 May 2013 [Updated: 02 Feb 2015; 02 March 2015]
Address Centurion House

Leyland Business Park

Centurion Way

Leyland, Lancashire

PR25 3GR

Contact Details Phone: 08453 400 523

Email: info@gdgc.co.uk

Website http://www.cpiltd.org.uk
Ofgem Code EEGGDG06

 

Issuing Body Jelf Insurance Partnership Services Ltd and Guarantee Protection Insurance Ltd.
Guarantee Name BUJFCA ECO Technitherm Guarantee
Version Version 5
Valid for Cavity wall insulation installations (standard)

Hybrid wall insulation installations

Hard to treat cavity wall insulation installations, as follows:

1.     where the cavity is less than 50mm wide;

2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate with standard insulation materials or techniques due to (a) severe or very severe exposure to wind driven rain or risk of water penetration, including flood risk areas, (b) a missing or defective damp­proof course, or (c) failed wall ties;

3.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf arnd block or brick inner leaf, (including where these walls have stone wall ties);

4.     in a building with 3 or more storeys where each storey has cavity walls;

5.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building

Date Assessed 05 April 2013 [Additional categories: 03 May 2013; 29 May 2013, 17 June 2013; 19 July 2013; 28 May 2014; 25 June 2014; 16 Oct 2014]
Address Partnership House

Priory Park East

Hull

HU4 7DY

Contact Details Phone: 01482 388597
Website www.bufcawarranty.co.uk
Ofgem Code BTGGPI05

 

Issuing Body Cavity Insulation Guarantee Agency (CIGA)
Guarantee Name CIGA HTT Guarantee
Version Version 1.0
Valid for Hard to treat cavity wall insulation installations, as follows:

where the cavity is less than 50mm wide (including partial fill);

1.     in a building with 3 or more storeys where each storey has cavity walls;

2.     where a chartered surveyor has reported that the cavity wall is not suitable to insulate without substantial remedial works to the building;

3.     where a chartered surveyor has reported the cavity wall is not suitable to insulate with standard materials or techniques (Including partial fill);

4.     in uneven cavities in walls constructed of natural stone or from natural stone outer leaf and block or brick inner leaf.

Date Assessed 27 March 2013 [Additional categories: 16 Jul 2013; 12 Nov 2013]
Address CIGA House,

3 Vimy Court, Vimy Road

Leighton Buzzard

Bedfordshire, LU7 lFG

Contact Details Phone: 01525 853300

info@ciga.co.uk

Website http://www.ciga.co.uk/
Ofgem Code CHGCIG04

 

Issuing Body Warranty Services Ltd on behalf of Guarantee Protection Insurance Limited
Guarantee Name Kinnell ECO Guarantee
Version V4
Valid for Cavity wall insulation installations (standard)

Park Home External Wall Insulation Systems

Solid wall insulation installations

(including non-traditional construction types)

Date Assessed 21 March 2013 (Updated: 24 July 2013; 16 Dec 2013]
Address 37 Carrick Street

Ayr

KA7 lNS

Contact Details Phone: 01292 268020
Website www.kinnelleco.co.uk
Ofgem Code KEGGPI03

 

Issuing Body Cavity Insulation Guarantee Agency (CIGA)
Guarantee Name CIGA 25 Year Guarantee
Version Version 3.0
Valid for Cavity wall insulation installations (standard)
Date Assessed 20 March 2013
Address CIGA House,

3 Vimy Court, Vimy Road

Leighton Buzzard

Bedfordshire, LU7 lFG

Contact Details Phone: 01525 853300

info@ciga.co.uk

Website http://www.ciga.co.uk/
Ofgem Code CYGCIG02

 

Issuing Body Solid Wall Insulation G11Jarantee Agency (SWIGA}
Guarantee Name SWIGA Solid Wall Guarantee
Version Version 1.1
Valid for Solid wall insulation installations

(including non-traditiornal construction types)

Date Assessed 19 March 2013 (Updated 04 Dec 2013]
Address CIGA House,

3 Vimy Court, Vimy Road

Leighton Buzzard

Bedfordshire, LU7 lFG

Contact Details Phone: 01525 853300

E-mail: info@swiga.co. uk

Website http://www.swiga.co.uk
Ofgem Code SSWSWI01

 

5 Comments

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      Hi Michelle. We are always on the end of the phone if you have any questions at all. Our number is freephone 0800-8-654321

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